All Creber branded products are automatically covered by our 12 month warranty (unless stated otherwise) when bought directly from CreberInstruments.com, valid from the date of purchase. This warranty covers any possible manufacturing or structural defect or failure of any component within the first year.

In the rare and unfortunate event of needing to utilise this warranty, there is no need to register for this cover, and we won’t ever ask you for proof of purchase as the unique serial number on the product provides us with all of the required information. If you do find you need to utilise this warranty, please email to service@creberinstruments.com stating the problem and serial number of your product. We will then contact you regarding the next step in this process and will organise a refund, repair or a complete replacement upon receiving the item. 

Other non-Creber branded products are covered by any warranty expressed from their respective manufacturers – if any.

In any case, all return shipping costs must be paid by the customer.

We also grant a 30-day money-back satisfaction guarantee with all Creber branded products when bought directly from CreberInstruments.com. If you are unhappy and do not like the item you have bought for any reason, you can return it to us for a full refund with no questions asked.

If you're not completely satisfied, please contact us (service@creberinstruments.com) before returning the product. Please be sure you return the product in its original condition and packaging including all accessories, being careful to avoid any signs of use. Your full refund will be issued once we have received and confirmed your return.

In any case, all return shipping costs must be paid by the purchaser. 

Please also read the ‘Terms & Conditions’ page.

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